Platforms your can use
Platforms we offer to assist you
Secure connection
The connection is encrypted with an SSL certificate.
You have the control
On your PC, it generates a temporary one-time password that appears only to you and you must share it at that moment. When you restart the computer, it changes and is not the same again, which ensures that no one can connect again.
Nothing hidden
You can observe everything we do on the screen at all times. This will provide you with peace of mind that the correct tasks are being performed on your computer.
Permanent employees
We are a permanent team, without staff turnover, comprising trustworthy individuals who approach their work diligently and will look after you.
Flexibility
We have flexible solutions for you to choose from.
Secure connection
The connection is encrypted with an SSL certificate.
You have the control
On your PC, it generates a temporary one-time password that appears only to you and you must share it at that moment. When you restart the computer, it changes and is not the same again, which ensures that no one can connect again.
Nothing hidden
You can observe everything we do on the screen at all times. This will provide you with peace of mind that the correct tasks are being performed on your computer.
Permanent employees
We are a permanent team, without staff turnover, comprising trustworthy individuals who approach their work diligently and will look after you.
Flexibility
We have flexible solutions for you to choose from.
Choose a your prefer option
Standard
Response time: 12 Working hours
$149/ Month
- The standard package is chosen by businesses and SMEs that are just starting.
- You can open 4 support tickets per month to assist you in problems, maximum 2 computers
- Optimize velocity
- Fix warnings
- Update system
- Add or remove programs
- Fix security problems
- CRM, HRM, ERP Support
- Update programs
- Fix printer warnings
- Hardware diagnosis
- Weekends
- Direct chat line
- Golden warranty
- Secure connection
- No hidden fees
Professional
Response time: 6 Working hours
$299/ Month
- The Professional package, the most chosen by SMEs and companies with active clients and a large number of products to sell online.
- You can open 8 support tickets per month to assist you in problems, maximum 3 computers
- Optimize velocity
- Fix warnings
- Update system
- Add or remove programs
- Fix security problems
- CRM, HRM, ERP Support
- Update programs
- Fix printer warnings
- Hardware diagnosis
- Weekends
- Direct chat line
- Golden warranty
- Secure connection
- No hidden fees
Popular
Basic
Response time: 24 Working hours
$99/ Month
- Basic package widely used by agencies and self-employed.
- You can open 2 support tickets per month to assist you in problems, maximum 1 computer
- Optimize velocity
- Fix warnings
- Update system
- Add or remove programs
- Fix security problems
- CRM, HRM, ERP Support
- Update programs
- Fix printer warnings
- Hardware diagnosis
- Weekends
- Direct chat line
- Golden warranty
- Secure connection
- No hidden fees
100% No-Risk Guarantee For The Web Solutions & Awesome Support!
Opinions from our customers
I found the work to be excellent, especially with the technical aspects that I don't understand at all and make me feel anxious. The way they explained things to me helped a lot in making me feel more at ease. Highly recommended! Greetings, I will be back
Ashley EE.UU
This web development company is simply amazing! I had an idea for an online store, and they turned it into an impressive reality. The website is beautiful and functional, and every time I need to make any changes or adjustments, they are there to help me immediately. I highly recommend them 100%. Adan
Adan Walsh United Kingdom
It's amazing that you traveled 5,000 miles and solved our work computer problems before Monday! Thank you so much for everything!
Mika Brown EE.UU
Necesitaba una web moderna porque la que tenía estaba antigua y tenía que meterle una pasarela de pagos. Estuvo genial que pudieras ayudarme en español! En la web es difícil encontrar a alguien bilingüe. La verdad, fuiste súper majo. Conectamos rápido con la idea y quedó todo flipante, te merces las 5 estrellas tio! muchas gracias
Hugo Garza ESPAÑA
I really liked the service, Brian attends to your inquiries with a lot of patience. He quickly solved all my problems, and your English is good enough for communication, but you should improve! Greetings! See you soon! Peter
Peter EE.UU
The technical support of this company is amazing! My laptop got damaged while I was traveling, and I thought I would be lost. But I called the technical support, and within hours, they helped me solve the problem, and I could continue working as if nothing had happened! Thanks for saving my trip and my work!
Jhon Trovelt EE.UUFrequency questions
Q. How will communication be between both parties?
R. Typically, we communicate through a set of applications that includes:
Q. What cost is not included?
R. You should keep the following in mind:
Our online technical support service does not include physical hardware installation or hardware repair. If you require physical support, please consult us.
Recovery of information, training, problems with the router or physical network elements that cannot be diagnosed online.
All our websites come with SSL certificate:
A SSL certificate is a digital certificate that authenticates the identity of a website and enables an encrypted connection. The acronym SSL stands for Secure Sockets Layer, a security protocol that establishes an encrypted link between a web server and a web browser.
We also use SHA encryption:
SHA-256 stands for “Secure Hash Algorithm 256-bit,” and it is used for cryptographic security. Cryptographic hash algorithms generate irreversible and unique hashes. The larger the number of possible hashes, the lower the probability that two values will create the same hash.
Your data and customer data are secure.We can support you on all windows, mac and linux (ubuntu) systems. We can also provide you with support in office programs, erp (odoo) and application programs based on windows and mac. We have extensive experience in hardware, lan networks and pos systems. Did we mention any system? Ask us and we will answer you.
The connection is made remotely through a program that can be downloaded for free from the official website, once this program is installed, the program has the ability to create a temporary group of numbers to use once and then when you restart the computer This group of numbers changes and will never be the same again, that way you can make sure that no one will enter your team without your prior authorization. That is the group of numbers that you will provide us with each connection, and you know, you can restart the equipment and it will change automatically, super easy and super safe.
If it is monthly maintenance, you should calculate 30 minutes per computer. If it is a technical failure, you must calculate at least a minimum of 60 minutes in advance. We always maintain a fluid channel of communication so that you know the progress.
We work in Boston, United States (GMT-4) between the hours of 9:00 AM – 7:00 PM Monday through Friday. If you need a special schedule, contact us.
While we perform the service you will not be able to use the equipment since you are the one in control and we are invited, you will be watching the steps we perform live and that is why you will not be able to use the equipment while we are performing the service.
You can access the terms and conditions at any time. Accepting these terms implies that you agree with the conditions under which the service or product will be provided. We recommend you to always read them carefully and don’t hesitate to reach out to us if you have any questions. We are here to assist you.
Terms of Use
Refund Policy
License Terms
Limitation of Liability
Technical Support Policy
Updates and Maintenance
Terms of Use
Refund Policy
License Terms
Limitation of Liability
Technical Support Policy
Updates and Maintenance
If you bought a package and then changed your mind and we still haven’t started the work, you can cancel the purchase, and 100% of the payment made will be refunded.
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Reach
Our Presence
We work in the states of Massachusetts and New York, if you are in another state contact us
Massachusetts
6 Liberty Square Off. 239
Boston
New York
78 Kingsland Ave
Brooklyn
Why Choose Us?
More than +10 years of experience guarantee that the technology is our passion
Our Golden Guarantee reflects our commitment to your success. We are dedicated to ensuring you achieve positive outcomes and are fully satisfied with our services. Your satisfaction is our top priority, and we will work tirelessly to ensure your success at all times.
We display all the information explained in steps and clearly. The information shown is as it is, with no hidden costs, minimum stay times, or omitted information. You can shop with confidence knowing that you are safe.
In addition to designing and developing websites, we also offer maintenance, updates, and ongoing support services. Our comprehensive approach allows us to provide a complete solution to ensure that websites remain up-to-date and functioning optimally at all times.
Our focus on customer satisfaction is paramount. We are committed to providing excellent service and support at all times. We attentively listen to our customers’ needs and work collaboratively to achieve the best results.
You are always in control, you can leave at any time without compromising the integrity and security of your information.
