The Supplier undertakes to offer computer technical services to the Client in accordance with the agreed specifications and details. These services may include, but are not limited to, hardware repair, software support, systems and web maintenance, network configuration, and technical advice.
II. DEADLINES
The Provider acknowledges that technical services have a execution time that may vary depending on the nature of the task. Therefore, we cannot guarantee strict deadlines in all cases. While we will use all reasonable efforts to meet agreed deadlines, the Client accepts that delays may occur due to unforeseen circumstances or technical complexities. In the event of significant delays, the Supplier undertakes to inform the Client in a timely manner.
III. MODIFICATIONS AND CANCELLATION
The Client has the right to cancel or modify the service at any time. The Provider reserves the right to modify the prices of the services at any time.
IV. RESPONSE TO TECHNICAL SERVICES
The Provider undertakes to provide technical services in a professional manner and in the shortest reasonably possible time, taking into account the nature of the problem and the availability of resources. However, Customer understands that we are not obligated to respond to technical support immediately, especially in cases of high demand or emergencies. We will prioritize cases according to their severity and urgency.
V. CONFIDENTIALITY
Both parties agree to maintain the confidentiality of any confidential information shared during the provision of technical services. This obligation of confidentiality will survive the termination of this contract.
SAW. APPLICABLE LEGISLATION
This contract is governed by the laws of the country of Prince and any dispute arising in connection with this contract will be subject to the exclusive jurisdiction of the courts of the country of Prince.
This agreement constitutes the entire agreement between the Provider and the Customer with respect to computer technical services and supersedes any prior agreements, whether oral or written.
