At logyper, we strive to provide high quality services and satisfaction to our customers. We understand that exceptional situations may arise where you wish to request a return. To ensure proper transparency and clarity, we have established the following return policy:
Types of Services Eligible for Return: Refunds can only be requested for the virtual services we offer. Physical installation services or travel to your country are not eligible for return due to the nature of these services.
Fundamental Requirement for Return: To be eligible for a refund, the virtual service in question must not have started.
Return Procedure: If you meet the above requirement and wish to request a return, you must contact our customer service team immediately. Please provide the details of your request and the reason behind your return request. We will do our best to address your request in a timely manner.
Costs Associated with Returns after Start of Work: If you request a refund after the virtual work has begun, a 30% penalty will be applied to the total cost of the service. This penalty is due to the resources and time that have already been invested in your project. Additionally, the job will be canceled entirely, and you will not be allowed to retain any previously supplied materials.
Applicable laws: Please note that these return policies are subject to the laws of the country of Principé, where our company operates. We will comply with all applicable legal regulations to ensure fair and equitable resolution of return requests.
Return Processing Time: We strive to process return requests in a timely manner. Exact processing time may vary depending on the nature of the service and other factors. Our customer service team will contact you to provide you with an estimate of processing time and any additional information needed.
Changes to the Return Policy: We reserve the right to modify or update this return policy at any time. Any changes to the policy will be effectively communicated to our customers. We recommend that you regularly review our return policy to be aware of any changes.
At logyper, we value our customer satisfaction and strive to provide high-quality services. This return policy is established to ensure a fair and transparent returns process. If you have any questions or require more information about our return policy, please do not hesitate to contact our customer service team.
Thank you for trusting logyper for your virtual service needs. We are here to serve you in the best way possible.
